What is an information kiosk?

Views: 203     Author: Reshine     Publish Time: 2023-08-22      Origin: Site

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What is an information kiosk?

Definition of an information kiosk:

What is an information kiosk? This is a computer-like device combining specialized hardware, software and connectivity options, designed to provide certain information to people in public places.

Speaking more technically, an information kiosk is an embedded or IoT system featuring software based on microprocessors or micro controllers that are integrated into a specific enclosure.

For customers, an info kiosk is a tool that presents information in a visually pleasing and digestible format, increases their engagement and helps them make decisions.


Types of Information Kiosks:


1. By shape and size

Freestanding — devices standing on their own on the floor without being attached to anything. This is the most popular type of self-service machine.

Wall-mounted — compact, versatile devices of space-saving size. They are attached to the wall and are a perfect fit for premises with limited floor space but high demand for information services.

Tablet — small touch-screen devices installed on high or low pedestals.


2. By location

Outdoor — typically large freestanding machines with a thick steel enclosure designed to withstand rain, heat, frost and other weather conditions. Their massive size prevents tampering and ensures durability, while large screens aim to project advertisements to a wide area and attract customers from a distance.

Indoor — devices that are more flexible in size and shape and don’t need a high degree of protection, unlike outdoor variants. These can be product information kiosks in shopping centers, check-in solutions in medical organizations, self-service payment terminals in banks and more.


3. By interactivity

Interactive — customers receive information or perform transactions through direct interaction with the menu system via a trackball, keyboard, or touch screen. Interactive information kiosks are widely used in venues with high foot traffic (for example, airports or hotel lobbies).

Non-interactive — customers receive the information displayed on a screen without the ability to perform any activities. Such passive stands are typically used for advertising in digital signage systems.

There are also custom models that can combine features of devices from various categories. A custom model can be built to satisfy individual business requirements of a company. The cost of custom solutions may be higher, but the result will be perfect.


The main features of information kiosks include:


1. Interactive Touchscreen: Information kiosks are equipped with interactive Capacitive touchscreens that allow users to navigate through content, select options, and input data using their fingers.

2. User-Friendly Interface: The user interface is designed to be intuitive and user-friendly, ensuring that users of all ages and technical backgrounds can easily interact with the kiosk.

3. Self-Service Capabilities: Information kiosks empower users to access information, make selections, and perform tasks on their own without the need for assistance from staff members.

4. Real-Time Updates: Information displayed on kiosks can be updated in real-time, ensuring that users receive the latest information and announcements.

5. Accessibility Features: Kiosks often include accessibility options like adjustable screen height, audio output, and larger fonts to accommodate users with disabilities.

6. Payment and Transactions: Some information kiosks support payment processing and transactions, enabling users to make purchases, pay bills, or access services.

7. Remote Management: Information kiosks can be remotely managed and updated, allowing administrators to control content and monitor kiosk performance.

8. 24/7 Availability: Information kiosks provide information and services around the clock, offering convenience to users outside of regular business hours.

9. Reduced Wait Times: By providing self-service options, information kiosks can help reduce wait times and alleviate congestion in busy areas.

10. Space-Saving Design: Kiosks are often designed to occupy minimal space while maximizing functionality, making them suitable for various environments.


Industries Using Information Kiosks:


1.Transportation: Airports, train stations, and bus terminals use kiosks for self-service check-ins, ticket purchases, real-time flight or schedule updates, and wayfinding.

2.Education: Educational institutions use kiosks for campus maps, class schedules, event announcements, and self-service registration.

3.Financial Services: Banks and financial institutions use kiosks for account inquiries, bill payments, and interactive financial education tools.

4.Government: Government agencies use kiosks for providing information about public services, processing applications, and allowing citizens to access official documents.

5.Entertainment: Amusement parks, museums, and theaters use kiosks to provide information about attractions, exhibit details, showtimes, and ticket purchases.

6.Corporate Settings: Offices and corporate campuses use kiosks for employee directories, visitor registration, and internal communications.

7.Automotive: Dealerships use kiosks to showcase vehicle features, models, and pricing, as well as to schedule test drives.

Restaurants and Food Services: Quick-service restaurants use kiosks for self-ordering and payment, reducing wait times and enhancing order accuracy.

8.Public Spaces: Information kiosks in public spaces such as malls, city centers, and parks offer event information, emergency alerts, and wayfinding.

9.Exhibitions and Trade Shows: Kiosks at exhibitions and trade shows provide attendees with event schedules, exhibitor information, and interactive maps.

10.Real Estate: Real estate agencies use kiosks to display property listings, photos, virtual tours, and contact information for interested buyers.

11.Fitness Centers: Gyms and fitness centers use kiosks for member check-ins, class schedules, and interactive workout guidance.

12.Libraries: Libraries use kiosks for self-checkout, catalog searches, and account management for patrons.

13.Travel Agencies: Travel agencies use kiosks to showcase vacation packages, destinations, and travel options to customers.


These are just a few examples, and the use of information kiosks continues to expand across industries as businesses recognize their potential to improve customer engagement, operational efficiency, and overall user satisfaction.


Reshine Display is specialized in providing custom solutions tailored to meet our customers' unique requirements. Whether you need ODM or OEM support, our team is dedicated to delivering the perfect touch screen display solution for your specific needs.Our product lineup includes capacitive touch screens, resistive touch screens, and TFT LCD displays, available in sizes ranging from 2.4 inches to 32 inches.Visit reshine-display.com to reach out our dedicated team. caroline@reshine-display.com


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